Cutting-edge computational systems and emerging technologies applied to e-government and virtual environments

Abstract

This thesis delves into the intersection of innovative technologies and public service delivery, examining both business and technical dimensions inside the government. The study's main objective is to compare conventional approaches to obtaining public services, involving physical visits to government offices, and the utilization of cutting-edge technologies, particularly the Metaverse. Through a meticulous evaluation of key factors such as time efficiency, energy consumption, environmental impact (exhaust gases), and cost-effectiveness, the goal of this research is to offer a comprehensive grasp of the issues related to each method of delivering public services. This thorough analysis attempts to provide insights into the possible advantages and difficulties presented by the incorporation of cutting-edge technologies in the provision of public services. The results of this thesis provide policymakers with important new information by highlighting the benefits and drawbacks of implementing emerging technology in the public sector. As governments worldwide grapple with the task of modernizing service delivery, this research equips decision-makers with data-driven perspectives to inform strategic choices. In essence, the study serves as a critical resource for shaping policies that not only enhance the efficiency of public service provision but also align with broader societal goals, including sustainability and cost-effectiveness.